Stores are keeping a secret database that can ban you from making returns

Loading ....

Shoppers and consumer advocates are fuming at major retailers such as Victoria’s Secret, JCPenney, and Best Buy for keeping a secret database on customers that determines who should be banned from making returns.

The database, created and maintained by third-party analysis firm The Retail Equation, uses unknown thresholds to calculate whether a shopper is a risk by returning too many items, returning a high-dollar item, returning an item that is often stolen at the store, or returning items right when the store closes, according to the company’s website FAQ.

Image: Shoppers Get Early Start To Holiday Shopping On Annual Black Friday

Your favorite stores are under fire for keeping secret scores on your purchases.